Amphenol Industrial Global Operations (AIGO)

“Industrial product selection and procurement has changed - our customers often now research and select products online. To enable them to intuitively and easily find and select the right product then incorporate it into their CAD design we created the ‘Amphenol Design Online’ system based on the CDS Catalog and CDS ModelServer SaaS solution. The result is that our engineering customers now have a simple and intuitive user interface, industrial parametric search capability and fully automated CAD model generation and download on-demand 24*7*365”
- Chris VanSoest, Director of Marketing, Amphenol Industrial Global Operations

CUSTOMER PROFILE

Amphenol Industrial Global Operations (AIGO), a division of Amphenol Corporation, is one of the leading manufacturers of cylindrical connectors in the world. Amphenol Industrial’s product lines consist of rectangular, standard miniature, fiber optic, EMI/EMP filter, and a variety of special application connectors. Manufacturing connectors since 1932, Amphenol Industrial is the undisputed leader in interconnect systems for harsh environment applications. AIGO is a global company with facilities in NY and Michigan, USA, Shenzhen and Zhuhai, China, and Nogales, Mexico.

PROBLEMS

CAD Models - AIGO’s customers are design engineers who spec’ in our products as components in their designs. Using one of our CAD models saves them time and ensures accuracy. If design engineers can’t quickly and easily find the CAD model they need they may simply go elsewhere and we lose the sales opportunity. Providing CAD models is therefore essential for customer satisfaction and sales support. AIGO used to produce CAD models individually on request but this was both expensive and inefficient. Our CAD Engineers used to build the models then we’d email them or send a CD to the prospective customer. This consumed the time of our internal engineering resources and distracted them from new design work on AIGO products.

Automating CAD Downloads - Creating and keeping CAD models up-to-date as products change, or as new products are added, is a tough challenge. Reliably automating that process as much as possible and providing online CAD model viewing and downloads process in a customer self-help solution is another big challenge!

Adapting to the changed industrial selection and buying process – many customers now research, select and order products online, often before even talking to a supplier. AIGO’s website needed to adapt to this new reality in such a way that product search was easy and intuitive to use.

Staying technologically up-to-date - we recognized that we needed an Online Design tool that is not just at today’s technological leading edge but also one likely to stay up-todate and keep our website effective as the future develops.

SOLUTION

We chose CDS for both their proven software technology, the expertise of their team and their flexibility to our needs. CDS’s online product catalog and CAD solutions are completely adaptable to the look and feel of our website, already well proven in the market, supported by their reliable and responsive professional services team that builds any required CAD models, implements and supports the projects. The CDS SaaS solutions are designed specifically for the industrial sector, meaning that the solution integrates product search, configuration, CAD downloads and eCommerce so the user experience for Amphenol Design Online customers is consistent, straight forward and intuitive.

The graphical navigation and spreadsheet-type search interfaces are especially impressive – closely emulating most engineers’ thought processes. The CDS catalog also includes part number search, partial part number search, and keyword search. The result is that Amphenol Design Online customers are now easily, quickly, and intuitively drilling down to find and select the ‘right’ product for their needs on their own. Once they find the product they need they can access full technical details, download CAD models, and submit request for quotes (RFQs).

Another important advantage of employing the CDS catalog technology is that our product and CAD information is now centrally managed in one location for ease of maintenance and syndication to our multiple locations including our website and even 3DModelSpace – the CAD search engine – which is drawing high quality visitors to our website.

RESULTS

The CDS solution has been a great success – it is now much easier for designers to narrow down their search to the right product, quickly find technical information, and download the associated CAD model. Customer feedback has been extremely positive and to date zero issues or customer calls have been received by AIGO. This is a testament to the reliability and dependability of the CDS technology and team. We unreservedly recommend CDS – not only on the technology and team but also on cost and value delivered.

Industrial product selection and procurement has changed - our customers often now research and select products online. To empower our customers, we chose CDS to enable our customers to intuitively and easily find and select the right product from our website, and they can incorporate their results directly it into their CAD designs. We created the ‘Amphenol Design Online’ system based on the CDS Catalog and CDS ModelServer SaaS solution. The result is that our engineering customers now have a simple and intuitive user interface, industrial parametric search capability and fully automated CAD model generation and download on-demand 24*7*365.